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Privacy policy


Who is it?

This privacy policy applies to the services of CREDIBILL BV, with registered offices at 1831 Machelen, Jan Emiel Mommaertslaan 20 box 1, with enterprise number BE 0809.178.750, with permanent representative Mr Simon Meurs.

CREDIBILL BV offers one of the most extensive software packages to automate the credit management related business processes within a company. Through its years of experience within this industry and the financial automation world, the package is fully focused on the automation, time savings and clear management of your credit management process.

By making use of the services of CREDIBILL BV, you acknowledge to have taken cognisance of this privacy policy and consequently accept the collection and processing of your personal data in the manner described here. This privacy policy describes the operation of the services provided by CREDIBILL BV, more specifically how CREDIBILL BV collects, uses, protects and shares data.

We shall use the personal details that you provide only for the services or purposes for which you have given your consent. CREDIBILL BV complies with the European Regulation 2016/679 of 27 April 2016 on the protection of personal data, as well as the Belgian Framework Law dated 30 July 2018. For the execution of its services, CREDIBILL BV is the processor.


Which data?

By personal data we mean all information about an identified or identifiable natural person (the data subject). Identifiable is considered to be a natural person who can be identified directly or indirectly.

We collect personal data through various channels:

2.1. Information that we receive directly from the data subject via contact with CREDIBILL BV via e-mail, telephone, via our website or contact form, via the credit management software, or via registration for our newsletter.

This relates to the following information:

- Name and first name

- E-mail address

- Mailing address

- Telephone number

- The company for which you might submit an application

- Your preferred language for communication with CREDIBILL BV

We will save your data in our database for the purpose of a possible cooperation, employment or service provision. It is possible that we may ask for additional information. In such cases, this information will always be limited and in proportion to what is strictly necessary for the requested service.

2.2. Information we collect from publicly available sources

We may combine the information we find on publicly available sources (such as LinkedIn, the website of the company on whose behalf an application is made, etc.) with the information that the person concerned has provided to us personally.

2.3. Special personal data

Our website and/or service does not intend to collect data on underage website visitors, unless they have permission from their parents or guardian. However, we cannot verify whether a visitor is over 16 years of age. We therefore recommend that parents be involved in the online activities of their children, in order to prevent data being collected on children without parental permission.

2.4. Information we collect through cookies

When you visit our website, we collect information such as your IP address, the pages you visit on our website, your preferred language, etc.). We collect this information through the use of cookies. Please review our cookie policy to understand what cookies we use, and how you can accept, set or decline them.


What are the data used for?

CREDIBILL BV collects and processes personal data for the fulfilment of the following purposes. Your data are not used for any other purposes without informing you hereof in advance and, if necessary, requesting your consent.

3.1. To provide you with information about the services and other activities of CREDIBILL BV and to tailor these to your needs and desires.

3.2. To enter into a business and/or labour-related relationship with you or your company and to be able to correctly fulfil the agreement that you enter into with us

3.3. To invite you to events and newsletters

3.4. To comply with our legal obligations (including accounting processing, tax obligations and obligations under court orders or other mandatory laws and regulations).


On what basis?

CREDIBILL BV bases its processing of your data on various legal grounds.

CREDIBILL BV processes your personal details upon the signing of an agreement, quotation, order confirmation or order form, with a view to the preparation or execution of the provision of services.

CREDIBILL BV can also request your explicit consent for the processing of his/her details.

In addition, it is possible that CREDIBILL BV in certain circumstances invokes its legitimate interests.

If you do not want your personal details to be processed within this framework, it will not be possible for us to engage in or execute the services.


With whom do we possibly share your data?

CREDIBILL BV can only pass on your personal data to third parties if this is necessary for the realisation of the provision of services.

In the event that CREDIBILL BV transfers your personal data to third parties, a data processing agreement will be concluded with these third parties, which will among other things specify that your personal data will be treated confidentially and processed in a secure manner.

The confidentiality of your data is important to us, and we shall only exchange personal data via the most secure electronic means possible. Your data will never be traded, sold, rented or passed on to third parties, non-processors if there is no legal obligation to do so.


How long do we keep your personal data?

The personal data are stored and processed by CREDIBILL BV for a period that is necessary in function of the objectives of the processing and in function of the contractual relationship between CREDIBILL BV and the client. In doing so, we shall take into account the relevant legislative and regulatory requirements pertaining to the retention of data.

We may also retain them in order to fulfil our legal obligations, to respond to enquiries and to resolve any disputes, to satisfy our legitimate interests and to enforce our rights.


Appropriate technical and organisational measures

CREDIBILL BV has taken appropriate technical and organisational measures with respect to security in order to prevent the destruction, loss, falsification, alteration, unauthorised access, or accidental notification to third parties of the personal data collected to the extent that these data are not accessible to third parties.

In this context, CREDIBILL BV devotes special attention to the security of its computer systems, whereby, among other things, strict password management is used.

In this respect, CREDIBILL BV pays special attention to the security of its computer systems, whereby, amongst other things, use is made of a strict password management.

We require that all of our service providers have taken appropriate measures to maintain the security of your information. Under no circumstances can CREDIBILL BV be held liable for any direct or indirect damages resulting from an erroneous or unlawful use of your personal data by a third party.

The security and management procedures are reviewed on a regular basis in accordance with the latest technological developments. CREDIBILL BV stores your personal data in its database on a secure server. Access to the database is only possible by authorised persons who are engaged in the processing of the data.


Rights of the persons concerned

You have the right to access your personal data free of charge at any time and to exercise the rights listed below.

8.1 Right of access, rectification and restriction

You are free to inform CREDIBILL BV whether or not you wish to disclose your personal data. In addition, you are at all times entitled to request CREDIBILL BV to inspect, correct, supplement or restrict your personal data.

8.2. Right of removal

You have the right to request us to remove your personal data from our database. However, this right may be limited due to legal obligations. You acknowledge that if we refuse to communicate or request the removal of personal data, certain services may not be available.

8.3. Right of objection

You have the right to object to the processing of your personal data for serious and legitimate reasons. In addition, you always have the right to oppose the use of personal data for direct marketing purposes.

8.4 Right to free data transfer (data portability)

You have the right to obtain your personal data that have been communicated by you to CREDIBILL BV in a structured, common and machine-readable form and/or to have them transferred to other responsible parties.

8.5. Right of withdrawal of consent

To the extent that the processing is based on your prior consent, you have the right to withdraw such consent. You have the right to withdraw your consent to the further use of your personal data for a specific study. However, this right may be limited due to legal obligations or the need to keep them in the archives for further scientific research. After validation of your application, your personal data will be deleted from the database of CREDIBILL BV.

8.6. Exercise of your rights

You can exercise your rights by contacting CREDIBILL BV, either by e-mail at dpo@credibill.be or by post at CREDIBILL BV, Jan Emiel Mommaertslaan 20 bus 1, 1831 Machelen. With such a request, you should always enclose a copy of the front of your identity card.

A request can be refused if it is unreasonably repetitive or systematic.

8.7. Automatic decisions and profiling

The processing of your personal data does not include any profiling, nor shall CREDIBILL BV be subjected to any automated decisions.

8.8. Right of complaint

You are entitled to lodge a complaint with the Belgian Data Protection Authority, Drukpersstraat, 35, 1000 Brussels, Tel +32 (0)2 274 48 00, Fax +32 (0)2 274 48 35, e-mail: contact@apd-gba.be



We reserve the right to update this privacy policy if necessary. Any changes will be communicated to the users.

Last updated version: 22 December 2020